This Refund Policy explains how refunds are handled for purchases made through Jserv Services Ltd. Payments for our Software-as-a-Service (SaaS) offerings are processed by Paddle.com, which acts as the merchant of record.
By purchasing or subscribing to our Services, you agree to this Refund Policy in addition to our Terms of Service and Privacy Policy.
Refunds
You may request a refund within 14 days of your purchase.
Refunds are issued to the original payment method used at checkout.
Merchant of Record
All payments, billing, tax calculation, invoicing, and refunds are processed by Paddle.com. Paddle is responsible for handling payment transactions and issuing refunds on our behalf.
Free Trials
Where a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time before the end of the trial to avoid being charged.
Cancelling a Subscription
You may cancel your subscription at any time from your account. Cancelling stops future charges. Your subscription remains active until the end of the billing period you have paid for.
How to Request a Refund
Contact us at support@remote-tools.co.uk with the details of your subscription, or contact Paddle directly at paddle.net.
Your Statutory Rights
Nothing in this policy affects any statutory rights you have as a consumer.
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be effective when posted with an updated date.